Payments

Payment should be made by you for all monies owed to us in respect of orders placed
on this Website ("Payment") prior to despatch. We will not despatch goods to you
until we are in receipt of Payment in full (including VAT) in cleared funds and ownership
of the goods remains with us until that point.

Payment should be made on order and is acceptable by cheque or all major credit and
debit cards: (Switch, Mastercard, Visa).Cheques and Postal Orders should be made
payable to Benchmark Garden Furniture and crossed "payee only".

Delivery

Delivery is inclusive in the purchase price to most UK mainland destinations, but
additional charges may be levied for remote areas of Scotland and the various UK isles.
Please check if there are any additional carriage charges before placing your order.

We will endeavour to make delivery within Seven working days for all items that are in
stock at time of ordering.We will to notify you of any items that are out of stock via
email within Two working days of your order.

Delivery times are not guaranteed and should the delivery be delayed by factors beyond
our control, we will notify you at the earliest opportunity.

We will always do our utmost to deliver goods on the agreed day and/or time. It is
in our interest to strictly adhere to agreed arrangements for delivery as we can
earn sales from recommendations for prompt service. In the unlikely event that
goods are not delivered on the day and/or time that has been arranged between us,
Benchmark Garden Furniture will not be liable for any claims of compensation for
loss's incurred by you as a result of goods not being delivered on the arranged day
and/or time. This is applicable to all delivery services arranged and instructed by
Benchmark Garden Furniture direct or indirect to deliver goods on our behalf.

Please note: You must inform us within 24 hours of delivery if any items are
damaged or missing. No claims for damaged or missing items can be entered into
after this time.

Returns Policy

We want all our customers to be happy and if you do have a genuine problem with quality
or damage to any items that you have received, we want to know about it. If damage has
been caused while in transit to you, please keep all packaging and the damaged item and
inform us immediately; we will then be able to take the matter up with our carrier and
make sure a replacement is despatched to you. The carrier will be under instruction to
collect the damaged item for return to us. If any of the goods have been used, or are not
available for collection, in certain circumstances Benchmark Garden Furniture will not be
able to replace them.

Issues of Quality

Contact our customer service department outlining your quality issues via email or phone.
This will provide us with an opportunity to investigate, and in some circumstances we may
ask you to return the item to help us with our investigation. If necessary, we will arrange a
replacement or refund. In all circumstances, complaints of quality will only be entertained
up to maximum of 14 days after date of delivery.

 
Limitations on Liability

Benchmark Garden Furniture Ltd has made all reasonable efforts to ensure that all
information provided through Benchmark Garden Furniture Ltd web site on the Internet
is accurate at the time of inclusion, however we make no warranties, whether express
or implied as to its accuracy.